Refund Policy

At Marketing Tusk, we are committed to providing high-quality digital services that meet your business requirements. Our offerings include social media marketing, pitch deck creation, logo design, and other digital solutions that are delivered electronically.

Eligibility for Refund

Refunds are considered on a case-by-case basis under the following conditions:
  • If there is a problem with making payments or completing purchases.

  • If the download link provided is broken or malfunctioning.

Refund Request Process

To request a refund, please follow these steps:
  1. Submit your refund request here, providing details of the issue encountered.

  2. Our team will review your request within 5 business days and determine the eligibility based on the issues reported.

  3. If approved, the refund will be processed to the original method of payment within a certain number of days.

Non-refundable Circumstances

Please note that refunds are not available in the following situations:
  • Once a digital file has been successfully downloaded, regardless of whether it has been used or not.

  • If the service has been fully delivered and accessed without reported issues.